Quality Control

Why it is important to us?

YES..A big YES! Quality Control is important to us because YOU, our customer is very important to us. Therefore, every step that we take to serve you is keenly focussed on offering you a pleasant & hassle free journey.

Our taxi booking procedure involves in a series of quality control processes that seriously monitored at every step.

Step 1:
You are calling our number 044 – 3006 3006.

Step 2:
Our CSE answers your call and books a taxi that is parked closest to your area.

Step 3:
Our Quality Controller checks every single booking using a software that sends an information SMS to your Mobile phone and Taxi Driver’s Mobile phone at the same time sharing each other’s details and contact information. This process takes place within minutes of time after your call.

Step 4:
Our Driver calls you and checks about the booking confirming your Name, Address and Location of pick up.

Step 5:
Once you confirmed the location of pick-up, the taxi is blocked from booking to any other customers.

Step 6:
Our Friends Track Call Taxi reaches to your pick-up location and the information will be sent to our Quality Controller.

Step 7:
Once after you board the taxi, our Quality Controller calls your mobile and checks with you about your experience and ensures that you had a safe travel.

Be assured, Friends Track Call Taxi is not just one of any Call Taxi Services in Chennai but the best of them all.